Frequently Asked Questions

Yes, the Backyard Theatre is wheelchair accessible. We have two dedicated wheelchair spaces on the front row, each with an adjacent companion seat so that friends or carers can sit alongside to provide assistance.

Please Note: For safety reasons, we ask that audience members using mobility scooters leave them outside the theatre and transfer to our wheelchairs for the duration of the performance.

IMPORTANT NOTE

At the BYT our aim is to be inclusive of our customers who have mobility issues. Therefore It is imperative that if the COMPANION SEATS  and WHEELCHAIR SEATS are the last seats available for a show  these are only booked by a companion accompanying/escorting a friend with mobility issues who requires the accessible seat space. If these remain unbooked It is our policy to release these to the public, at the earliest two weeks before the show- this will be at our discretion. Therefore kindly avoid booking these and contact the BYT to put your name on the waiting list in the event these are released you will be contacted on a first on the request list basis.

If you have any questions about accessibility or would like to discuss your specific requirements, please contact us when booking your tickets.

Yes, we have a hearing loop system installed in the theatre, which is switched on at the start of every performance. If you use a hearing aid with a T-coil (telecoil) setting, simply switch to the 'T' position to benefit from enhanced sound clarity.

If you have any questions about our hearing loop system or require further assistance, please let us know when booking your tickets.

Due to the compact size of our theatre, we are unfortunately unable to accommodate service animals during performances. We apologize for any inconvenience this may cause.

If you have specific accessibility needs or would like to discuss alternative arrangements, please contact us when booking your tickets, and we'll do our best to assist you.

As a not-for-profit community theatre, we do not offer concessions for seniors or students. However, selected family-friendly shows may include discounted tickets for children.

Please check the individual show listing when booking to see if child tickets are available for that particular performance.

The theatre opens one hour before each scheduled performance, giving you plenty of time to arrive, find your seats, purchase refreshments and settle in before the show begins.

Performance times vary by show, so please check your ticket or the individual show listing for specific door opening times.

Yes, we have a bar offering a selection of alcoholic and non-alcoholic drinks, as well as sweets and ice creams for you to enjoy before the show and during the interval.

Our bar opens when the theatre doors open, one hour before the performance begins.

Yes, children are welcome to attend our performances unless an age restriction is specified for a particular show. Age restrictions, where applicable, will be clearly stated on the show listing and booking page.

We recommend checking the individual show details to ensure the content is suitable for your child's age. Some productions may include themes or material more appropriate for older audiences.

Yes, there are several convenient car parks located close to the theatre:

• Anchor Street Car Park (directly opposite the Radio Museum)
• Harbour Car Park
• Swain Street Car Park
• Market Street Car Park (with a convenient cut-through to the theatre)

Free Evening Parking: All of these car parks are currently free of charge after 6pm, making it easy and affordable to attend our performances.

Yes, all of the nearby car parks offer accessible parking spaces. Anchor Street Car Park, which is the closest to the theatre and located directly opposite the Radio Museum, is particularly convenient for those requiring accessible parking.

Tickets can be purchased in three convenient ways:

Online: Visit our website and book directly through our secure TicketSource booking system.

IMPORTANT NOTE

At the BYT our aim is to be inclusive of our customers who have mobility issues. Therefore It is imperative that if the COMPANION SEATS  and WHEELCHAIR SEATS are the last seats available for a show  these are only booked by a companion accompanying/escorting a friend with mobility issues who requires the accessible seat space. If these remain unbooked It is our policy to release these to the public, at the earliest two weeks before the show -this will be at our discretion. Therefore kindly avoid booking these and contact the BYT to put your name on the waiting list in the event these are released you will be contacted on a first on the request list basis.

In Person: Contact Neil Wilson at the Radio Museum Watchet, who will be happy to assist you with your booking.

Need Help? If you have any questions about purchasing tickets or need assistance with your booking, please don't hesitate to reach out to Neil at the Radio Museum, or contact the BYT by email at : info@backyard-theatre-watchet.uk who will happily help resolve your issue.

Tickets purchased through our TicketSource booking system are generally non-refundable and non-exchangeable once purchased. However, we understand that sometimes circumstances change.

Full refunds will be issued if:

• An event is cancelled by us
• An event is significantly changed (such as a change of date, venue, or main performer)

In these cases, you'll receive a full refund of your ticket price and booking fee, processed automatically through TicketSource within 10 days.

Change of plans? If you're unable to attend due to unforeseen circumstances, please contact us as early as possible. While we cannot guarantee a refund, we'll do our best to help on a case-by-case basis where possible.

Refund Protection When booking, you have the option to purchase refund protection through XCover, which covers situations such as illness or travel disruption. This includes a 14-day cooling-off period.

At this time, we do not offer group discounts. All tickets are sold at our standard pricing to ensure we can continue bringing quality live theatre to our community.

If you're planning to attend as a group, we recommend booking early to secure seats together. For any questions about seating arrangements for larger parties, please feel free to contact us.

You'll find us on Anchor Street, immediately behind the Radio Museum Watchet. We're conveniently located on the left-hand side of the street, directly opposite the Anchor Street car park.

Getting There: Look for the Radio Museum as your landmark—we're right behind it, making us easy to find whether you're arriving by car or on foot.

Yes, the venue is air-conditioned for your comfort.